Refund policy

You can request a free replacement or a refund if your order arrives:

• Damaged during transit (for example, a broken or leaking pack)
• Incorrect (we sent the wrong item)
• Incomplete (an item from your order is missing)
• Expired (past the expiry date printed on the pack)

We do not accept returns or offer refunds for change of mind or personal preference, or for products that have been opened or used, unless the product itself was damaged, incorrect or expired when it arrived.

Please contact us within 3 days of delivery:

1. Take clear photos or a short video of the product and its packaging, showing the problem. For damaged parcels, an unboxing video helps us resolve your request faster.
2. Email us at jagatdevsutraproducts@gmail.com or call +91 99710 27926 with:
   • your order number
   • your name and phone number
   • the photos or video
   • a short description of the problem
3. We will review your request and reply within 2–3 business days.

• If your request is approved, you can choose a free replacement of the same product or a refund for the affected item.
• If we need the product back, we will tell you how to return it. The item should be in its original packaging, and it must reach us within 7 days of approval. Where our courier partner offers reverse pickup at your PIN code, we will arrange it for you.
• Replacements are dispatched as described in our Shipping Policy.

• Prepaid orders (UPI, cards, net banking, wallets) are refunded to the original payment method within 7–10 business days of approval.
• Cash on delivery orders are refunded by UPI or bank transfer within 7–10 business days of receiving your UPI ID or bank details.
• Shipping charges are refunded only when the problem was our error (a damaged, incorrect, incomplete or expired order).

• Requests made more than 3 days after delivery cannot be accepted.
• If a returned product does not meet the conditions above, we may decline the replacement or refund.
• If your parcel looks visibly damaged at delivery, we recommend noting it with the delivery person or taking a photo before opening it.

For any questions about returns, replacements or refunds, email jagatdevsutraproducts@gmail.com or call +91 99710 27926.